Saturday, February 4 2012

There are no issues with Republic Bank’s Automated Teller Machines (ATM) in the aftermath of a computer glitch on Wednesday which resulted in customers not being provided with accurate statement balances.

The bank issued a statement to a television station on Thursday which said it experienced “technical challenges” with its electronic banking system on Wednesday which affected some customers’ accounts. Less than one percent were affected. A newspaper report linked the problem with accounts to the downgrading of Information Technology staff of the bank, following a Job Evaluation exercise.

However, general manager Group Marketing and Communications Anna-Maria Garcia-Brooks, said she had told a reporter that a connection could not be made between the evaluation and the issue with the ATM. She said a “simple error at the computer room” led to some persons not seeing their correct balances. The problem occurred for a few hours and was rectified.

“It did not affect actual records of balances. The core system had the correct balance amounts.”

There was a report of IT staff walking off the job but Garcia-Brooks said this did not happen.