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Kappa Drugs opens in Glencoe

BY ANGELA PIDDUCK Tuesday, February 12 2008

click on pic to zoom in
Store manager Emertha
Store manager Emertha "Patches" Pacheco shows off the spacious aisles in the new pharmacy....

KAPPA DRUGS recently hosted “an extensive preview” of its “new shopping experience” at Highland Plaza, Glencoe. Special guests, customers and neighbours were invited to “stop by anytime between 3 pm and 8 pm to enjoy all that Kappa’s newest location has to offer”. The other branches are at Woodbrook and Maraval.

The first thing that strikes you is the spacious interior of the Glencoe store, where Derek Waddell is manager. The relaxed surroundings where the décor is of local scenery, are in keeping with the Kappa philosophy that “your spirits should be uplifted, and if you are feeling ill, you should be much better when you walk out of the store”.

Well positioned “wayfinders” guide customers to displays and well-stocked shelves in the wide aisles. On hand to help are the Kappa staffers who are easy to find in their uniforms of mint, pink and blue.

“These light pastels,” explained Chief Operations Officer Mark de Freitas, “should stimulate but are also calming. The staff is committed to serving the customer according to our four pillars of service — providing trusted advice, getting to know our customers, resolving to solve, and having what you want.”

This is no ordinary pharmacy. Kappa Drugs, Glencoe, has included items which you may have forgotten to purchase during normal shopping hours, and since the store opens Monday to Friday 7.30 am to 10.30 pm and weekends and public holidays 8.00 am to 10.30 pm, it will be very easy to find not only your medical needs, but beautiful and unusual gifts.

The store stocks a range of alternative products, including pet care items, garden suppplies, comfort food, household appliances, paper products, diabetic foods and a huge cosmetic counter where consultants will walk you through a large range of unique products.

Counselling booths provide consultation in privacy for the pharmacist and patient in case there is a need for advice on medication from the well-stocked dispensary. The pharmacists say they will collaborate and consult with doctors when possible to ensure the needs of the patient are met. A comfortable massage chair is provided where senior citizens can relax while waiting for their prescriptions to be filled.

The only two days on which this Kappa outlet will be closed to the public are Christmas Day and Boxing Day. A drive-through service is to be added in the future.

There are also plans to host a series of healthcare education seminars.

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