Saturday, March 6 2010

COURTS furniture store is expected to exchange a Brother Sewing Machine which Rachael Collins-Brown purchased for her friend.

Denise Shallow said her friend purchased the sewing machine for her at the furniture store’s Chaguanas Branch, over a year ago.

She could not give the exact date the machine was purchased but said she paid $2,500 for the item and paid an additional $300 for servicing.

Collins-Brown, of 83 Orchid Gardens, Pleasantville, described the sewing machine as “high tech and digital.”

She told Hotline, shortly after purchasing the machine, her friend (Shallow) began experiencing problems with it.

“It began blanking out,” she said, adding that she took it back to the store.

That was in January, 2010, and she said she was told that the Service Centre needed a particular part, which was not in stock.

She said she has been waiting on anyone at Courts Furniture Store to tell her when the machine will be returned to her.

In a response yesterday, Courts’ director of marketing and service, Cindy Gatt said because of the long time it is taking the Service Department to get the part required, an exchange of the item has been approved for the customer.