Friday, March 19 2010

A frustrated Ryan Cedeno wants Digicel to explain to him why after he made a request to have his service terminated, it was not done.

Cedeno, an employee of Petrotrin, said his frustration began after his mobile phone fell into the sea.

He said he asked Digicel several times to have the service deactivated.

“I work offshore with Petrotrin and September 2009, I was coming out of the vessel when my phone slipped out of my pocket and fell into the water. And that was it,” he said.

Cedeno said he went to a Digicel outlet in Princes Town and was told that he had to pay the $185 he owed before his service could be disconnected,

“I said okay no problem and I paid the money and told them that I would like to have the phone cut off,” Cedeno said.

He said the next month he was surprised when he received a bill from Digicel, informing him that he had to pay a subscription fee of $629.

“When I got this, I was upset because I knew that they told me that all I had to pay was the $185 then the phone would have been cut off,” he said.

He paid the $629.

“When I thought that would have been the end and no more bills would be coming to me, I was wrong. Earlier this month, I received a bill for $95,” he said. “Why do I keep paying for a service that I don’t have?” he asked.

When contacted, a customer care officer at Digicel’s head offices in Port-of-Spain said Cedeno’s complaint would have to be investigated.